Easy Pool 2013 Support & Technical Help
The current version of Easy Pool is: Easy Pool 2013 Build #605.
Look in your Help/About menu to see what version you have.
Easy Pool 2010 Pickscan HTML report
Answer: This was an issue with Easy Pool 2010.
Upgrade to Easy Pool 2013 and this fixes the
Where can I find the team abbreviations
Easy Pool uses for the tournament team names in the Pickscan Report ?
Click Grid / Input starting teams. You will see the
team abbreviation used. Click
here for a lookup table
of team names / abbreviations used in Easy Pool 2013.
I'm using Windows 7 (or VISTA) and when I try to
delete a player name it deletes all instead of the one name I had
THIS WAS AN ISSUE WITH THE 08 RELEASE. DOWNLOAD EASYPOOL 2012 AND YOU WON'T HAVE THIS PROBLEM.
This is only happening to those users who have UAC (User Account Control) enabled. If you disable UAC, (which
is safe to do), the problem won't occur. You will be able to safely
delete one player at a time.
for special instructions on how to disable UAC on the VISTA operating
having trouble interpreting the Pickscan report. It doesn't seem to
list all the first round winners, or does it? What am I missing?
PickScan only shows a team one time - if the
team is picked to win the whole tournament, it shows up in the first
slot. If it is picked to lose in the championship game, it shows up in
the second slot. If the team is picked to get to the final 8 and go no
farther, it shows up in the final 8.
Another way to think about it - every team in
the report has been picked by
this player to win the first round. Every team in the left half of the
report under the Sweet 16 heading is picked to be in the Sweet 16. Every
team in the left quarter of the report (includes Final 4 and Final 8
headings) is picked to be in the Final 8, etc.
The format of the report allows you to see
everybody's picks without
duplicating data. If you displayed every winner of every round, the
would be 64 columns wide, and half of the report would be redundant data,
since the team picked to win the championship obviously had to win all its
previous games to get there.
My pool players want to view their .pik
files they sent me. Is there a way they can do this without
purchasing the software?
You can import 3 .pik files for free without purchasing it.
Select File / Import and import your pik file. Now select Pool / Add View
Player's picks and find your name. Select it and you will see your picks
on the tournament grid. From here the grid can be printed out, or if
you have the proper software, a pdf file or XPS file can be made. We
don't support the pdf or xps files.
Pool Snapshot will not recognize the entries from one player. In picks
alive the Pool Snapshot report shows zero. This is not true. The report
also shows that the player has been mathematically eliminated.
This is a normal occurrence if this particular player's picks have not
been clicked thru completely on his pick sheet. Go to Pool / Edit
View Player's Picks. Select the player in question and make sure all of
the games have been clicked thru completely. If not, click thru the games
and make sure they are dulled out on the player's screen.
I selected Fixed Upset points at
1. Now when I try to change the Fixed Upset points to 2 it won't stay at
that number. It keeps going back to 1. What am I doing wrong?
Answer: You must first unselect Fixed Upset points
and select the option of None. Now change the value of your
Fixed Upset points, and reselect the Fixed Upset points option. The
fixed upset points value will now stay at the setting you selected.
My players are telling me they don't
see team names listed on the NetPick.NET website. When I go there I
see the teams names displayed just fine.
Fix: You MUST USE INTERNET EXPLORER 5.0 or
higher to use NetPick.NET. If you use another browser such as
Firefox or Netscape, the team names won't be displayed. All you will
see are blank team name tiles. Tell your players they MUST USE
INTERNET EXPLORER TO SUBMIT PICKS USING NETPICK.NET.
I receive email from my players using
AOL WEBMAIL. They say they sent their .pik file but all I see is
computer html code and I see no attachment. How do I import this
.pik file? This only happens using AOL.
Fix: Use another mail client and have them resend
their picks. You could also try to forward what they sent to another
mail program. This works too.
AOL WEBMAIL has spam filters that detect the .pik file as a possible spam.
AOL COMMUNICATOR AND AMERICA ONLINE 9.0 will see the .pik file and allow
you to download it. We recommend that you not use AOL webmail for
importing Netpick files.
Use America Online Software 9.0 or America Online Communicator.
When I print a PickScan Report the
first round winners are cut off.
Fix: On most PickScan reports you will need
to print the page in Landscape Mode. In your browser, select File, then
select Page Setup. Now select Landscape and print your report.
I'm having problems deleting a player.
I follow the instructions but the program won't let me delete the player
Fix: Some users might experience this
problem. Rebooting your computer will take care of this issue.
If that doesn't work, look closely at the name. If you put the name
in backwards, like Smith, Mary instead of Marym Smith, this could be
I receive email
attachments from my players and canít open the file. I saved them to my
desktop. How do I get them imported to Easy Pool?
Click File from the menu bar. Then click
Import 2013 Netpick File. Now browse to where you have the pic file
stored, select the file and click Open.
Issue: I'm getting the
following error message in Outlook Express when trying to access a .pik
file someone sent. OE removed access to the following unsafe attachments
in your mail: "name".pik.
Fix: By default Microsoft
has changed your OE settings. This was probably done without your
knowledge during a recent Microsoft update. We suggest you do the
following to allow your file attachments to be accessed.
From the Outlook Express menu, click
Tools|Options and click the security tab. On the
Options window, you can uncheck the option labeled "Do not allow
attachments to be saved or opened ..."
Issue: I try to import a netpick file but I get an error message saying
"No Files Processed."
Fix: Make sure you are
using Easy Pool Version 2013. You can not import Netpick files
into previous versions of Easy Pool. You must upgrade to Easy Pool
2013 in order to use the NetPick.NET import feature.
I downloaded the
starting teams grid, and ran the install. My main grid was not
Fix: Make sure you are
using Easy Pool Version 2013. The starting teams template will only
update Version 2013 with the starting teams. You must upgrade to
Easy Pool 2013 in order to use the downloadable starting teams template.
Issue: I purchased Easy Pool
last year and lost my setup file. I really don't want to upgrade
because I won't utilize the online services. I prefer to enter in
my own teams and players picks. Where can I download the older
version of Easy Pool?
Fix: You may download Easy Pool 4.0, Easy Pool
2004, Easy Pool 2005, Easy Pool 2005, Easy Pool 2006, Easy Pool 2007 and Easy Pool 2008 from these
Use the registration code you were given at the time you purchased your version of Easy Pool. We do not keep these records, so don't email and ask us. The old teams from the 2003, 2004, 2005 ,2006,
2007, 2008 and 2009 tournaments are loaded into
the program, so you will need to delete all the starting teams and
put the new 2013 teams in. Remember, NetPick.NET will not work
with this version. You must use Easy Pool 2013 to use NetPick.NET.