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Easy Pool 2013 Support & Technical HelpThe current version of Easy Pool is: Easy Pool 2013 Build #605. Look in your Help/About menu to see what version you have. _____________________________________________________________________ Issue: Easy Pool 2010 Pickscan HTML report looks unformatted.Answer: This was an issue with Easy Pool 2010. Upgrade to Easy Pool 2013 and this fixes the formatting error. Issue: Where can I find the team abbreviations Easy Pool uses for the tournament team names in the Pickscan Report ?Answer: Click Grid / Input starting teams. You will see the team abbreviation used. Click here for a lookup table of team names / abbreviations used in Easy Pool 2013.
Issue: I'm using Windows 7 (or VISTA) and when I try to delete a player name it deletes all instead of the one name I had selected.Answer: THIS WAS AN ISSUE WITH THE 08 RELEASE. DOWNLOAD EASYPOOL 2012 AND YOU WON'T HAVE THIS PROBLEM. This is only happening to those users who have UAC (User Account Control) enabled. If you disable UAC, (which is safe to do), the problem won't occur. You will be able to safely delete one player at a time. Click here for special instructions on how to disable UAC on the VISTA operating system. Issue: I'm having trouble interpreting the Pickscan report. It doesn't seem to list all the first round winners, or does it? What am I missing?Answer:
PickScan only shows a team one time - if the
team is picked to win the whole tournament, it shows up in the first
slot. If it is picked to lose in the championship game, it shows up in
the second slot. If the team is picked to get to the final 8 and go no
farther, it shows up in the final 8.
Another way to think about it - every team in
the report has been picked by
this player to win the first round. Every team in the left half of the report under the Sweet 16 heading is picked to be in the Sweet 16. Every team in the left quarter of the report (includes Final 4 and Final 8 headings) is picked to be in the Final 8, etc.
The format of the report allows you to see
everybody's picks without
duplicating data. If you displayed every winner of every round, the report would be 64 columns wide, and half of the report would be redundant data, since the team picked to win the championship obviously had to win all its previous games to get there. Issue: My pool players want to view their .pik files they sent me. Is there a way they can do this without purchasing the software?
Yes, have them download Easy Pool from
http://www.easypool.com
You can import 3 .pik files for free without purchasing it.
Select File / Import and import your pik file. Now select Pool / Add View
Player's picks and find your name. Select it and you will see your picks
on the tournament grid. From here the grid can be printed out, or if
you have the proper software, a pdf file or XPS file can be made. We
don't support the pdf or xps files.
Issue: The Pool Snapshot will not recognize the entries from one player. In picks alive the Pool Snapshot report shows zero. This is not true. The report also shows that the player has been mathematically eliminated. Fix: This is a normal occurrence if this particular player's picks have not been clicked thru completely on his pick sheet. Go to Pool / Edit View Player's Picks. Select the player in question and make sure all of the games have been clicked thru completely. If not, click thru the games and make sure they are dulled out on the player's screen. Issue: I selected Fixed Upset points at 1. Now when I try to change the Fixed Upset points to 2 it won't stay at that number. It keeps going back to 1. What am I doing wrong?Answer: You must first unselect Fixed Upset points and select the option of None. Now change the value of your Fixed Upset points, and reselect the Fixed Upset points option. The fixed upset points value will now stay at the setting you selected. Issue: My players are telling me they don't see team names listed on the NetPick.NET website. When I go there I see the teams names displayed just fine.Fix: You MUST USE INTERNET EXPLORER 5.0 or higher to use NetPick.NET. If you use another browser such as Firefox or Netscape, the team names won't be displayed. All you will see are blank team name tiles. Tell your players they MUST USE INTERNET EXPLORER TO SUBMIT PICKS USING NETPICK.NET. Issue: I receive email from my players using AOL WEBMAIL. They say they sent their .pik file but all I see is computer html code and I see no attachment. How do I import this .pik file? This only happens using AOL.Fix: Use another mail client and have them resend
their picks. You could also try to forward what they sent to another
mail program. This works too. Issue: When I print a PickScan Report the first round winners are cut off.Fix: On most PickScan reports you will need to print the page in Landscape Mode. In your browser, select File, then select Page Setup. Now select Landscape and print your report. Issue: I'm having problems deleting a player. I follow the instructions but the program won't let me delete the player I've selected.Fix: Some users might experience this problem. Rebooting your computer will take care of this issue. If that doesn't work, look closely at the name. If you put the name in backwards, like Smith, Mary instead of Marym Smith, this could be your problem. Issue: I receive email attachments from my players and can’t open the file. I saved them to my desktop. How do I get them imported to Easy Pool?
Click File from the menu bar. Then click
Import 2013 Netpick File. Now browse to where you have the pic file
stored, select the file and click Open.
Issue: I'm getting the following error message in Outlook Express when trying to access a .pik file someone sent. OE removed access to the following unsafe attachments in your mail: "name".pik.Fix: By default Microsoft has changed your OE settings. This was probably done without your knowledge during a recent Microsoft update. We suggest you do the following to allow your file attachments to be accessed. From the Outlook Express menu, click
Tools|Options and click the security tab. On the Issue: I try to import a netpick file but I get an error message saying "No Files Processed." Fix: Make sure you are using Easy Pool Version 2013. You can not import Netpick files into previous versions of Easy Pool. You must upgrade to Easy Pool 2013 in order to use the NetPick.NET import feature. Issue: I downloaded the starting teams grid, and ran the install. My main grid was not updated.Fix: Make sure you are using Easy Pool Version 2013. The starting teams template will only update Version 2013 with the starting teams. You must upgrade to Easy Pool 2013 in order to use the downloadable starting teams template. Issue: I purchased Easy Pool last year and lost my setup file. I really don't want to upgrade because I won't utilize the online services. I prefer to enter in my own teams and players picks. Where can I download the older version of Easy Pool?Fix: You may download Easy Pool 4.0, Easy Pool 2004, Easy Pool 2005, Easy Pool 2005, Easy Pool 2006, Easy Pool 2007 and Easy Pool 2008 from these links: http://www.easypool.com/40.exe http://www.easypool.com/2004.exe http://www.easypool.com/2005.exe http://www.easypool.com/2006.exe http://www.easypool.com/2007.exe http://www.easypool.com/2008.exe http://www.easypool.com/2009.exe http://www.easypool.com/2010.exe http://www.easypool.com/2011.exe Use the registration code you were given at the time you purchased your version of Easy Pool. We do not keep these records, so don't email and ask us. The old teams from the 2003, 2004, 2005 ,2006, 2007, 2008 and 2009 tournaments are loaded into the program, so you will need to delete all the starting teams and put the new 2013 teams in. Remember, NetPick.NET will not work with this version. You must use Easy Pool 2013 to use NetPick.NET.
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